Terms of Sale, Shipping and Return Policy Are:
- USPS, Most Classes from First Class through Express Mail both Domestic and International.
- UPS all classes from Ground to Next Day Air (only to physical address no PO Boxes)
Shipping and Delivery times:
Domestic USA average Ship times:
Times vary on Location from zip code 98501, APO and FPO Addresses are not tracked these times may be different
- First Class Mail Averages 3 Days can vary from 2- 8 Days Delivery times are not Guaranteed
- Priority Mail Averages 2 Days can vary from 2 - 5 days Delivery times are not Guaranteed
- Express Mail Averages 1.5 days can be from 1-2 days this Service does qualify for Guarantee if beyond 2 days.
- USPS Items are not traceable with "Delivery Confirmation" numbers
- All UPS services are guaranteed services and traceable please see your tracking number for scheduled delivery dates
If your item does not arrive within 15 days from date of shipment notification please contact us and we will help you track it down.
Delivery times are subject to customs regulations of destination country and may delay items for extended periods. Customs duties and fees may be applicable.
- First Class Mail International Averages eight Days and can vary from 6 - 15 days Delivery times are not Guaranteed
- Priority Mail International averages 6 days and varies from 5 - 15 days Delivery times are not Guaranteed
- Express Mail International averages 4 days and varies from 3 - 10 days Delivery times are not Guaranteed
Delivery times to International Destinations can be delayed up to thirty days to some countries and forty five to others. If after 30 days you do not receive your item please contact us so we can help you find your item. Most delays are caused by Customs and can be resolved by contacting them directly or your local post carrier. the 30 days is a standard set by the USPS for all international lost package criteria, some countries such as Italy have 45 day waits before items can be declared as missing.
Q: What Shipping Methods do you offer Domestically?
A: We offer USPS First Class, Priority Mail, and Express Mail services. UPS Ground 3 Day select, 2nd Day Air and Overnight.
Q: Do You Ship media mail?
A: None of our items we sell qualify as media, so therefore we do not offer it.
Q: Parcel Post is much less expensive why won't you offer it to your customers?
Bottom Line, Service. Parcel post is extremely slow and undependable,
while offering it may save our customers money the extended delays and
customers expecting it to be as fast as first class outweigh the
Q: What Shipping Methods do you offer Internationally?
Because of customs and brokerage fees UPS is not offered
Internationally. We offer First Class International, Priority Mail
international and Express mail International. any items valued over $50
or 4 pounds will not be eligible for First Class International.
Q: Will you lower the value on the customs forms so we can save on import taxes?
We have no control over the taxing agencies for international
destinations, USPS regulations do not allow falsification of customs
forms, we declare actual value for insurance and the afore mentioned
regulation. We are regular known shippers to many countries and for us
to be able to continue this we follow the rules.
Q: Why does shipping cost so much?
A: We Charge the Actual Rate + $1.50 - $2.00 Domestic $2.00 - $3.00 International for the full order, this covers cost of insurance and packaging, our handling charge does not increase as the order gets larger. For our Amazon.com customers may see a slightly larger shipping fee due to the Amazon shipping structure and Amazons backend fee charged to sellers for shipping collected.
Q: If I order today will you ship today?
A: Yes and no, if an order arrives to us before 12 noon Pacific time on our scheduled shipping days of Monday, Wednesday and Friday your order will most likely ship
the same day, if your order misses this time it will ship the following
shipping day. Express mail items will ship same day if received before noon
Pacific time. Amazon customers selecting Expedited will be shipped no
later than the following business day, there is no express service for
Amazon orders all expedited shipping is Priority Mail.
Q: I received the wrong item what can I do?
We strive to get things right 100% of the time, unfortunately sometimes
we make an error packing an order. What we do is make it right, that is
our promise and the way we do business, contacting us VIA Telephone or
e-mail will usually take care of the issue we answer all e-mails and
queries about orders. Again while we work hard to be error free it does
happen occasionally and by you contacting us helps us #1 correct the
problem you have and #2 helps us better serve you and all of our
customers in the future.
Q: I ordered an Item and received a shipping notification the same day yet it has been a week where is my item?
A: Shipping times can vary wildly depending on destinations, average times for First Class Domestic USA within the 48 states is 2-5 days delays can happen up to 15 days however, we do use Delivery confirmation on all packages and you will receive this number with your shipping notification, it can sometimes be tracked it is not considered a tracking number but it does make a great too for us to help you track your item down if it gets hung up somewhere. Please contact us if your item has been delayed over 7 days we can at 15 days file for lost package. Priority Mail falls under the same rules as First class, Express mail should be delivered the next day and is the only guaranteed service with USPS. As for UPS all service times are Guaranteed.
A: For international buyers delivery times are usually twice as long as domestic US shipments. Delays can occur for many reasons including customs delays, No service has a Guaranteed delivery time. Lost packages cannot be investigated internationally to most countries until 30 days have passed. Some countries such as Italy have a 45 day rule. We will only ship items with a $50 value or more Priority Mail because of traceability and insuranceShipping Policy Frequently Asked Questions or FAQ's
Warranty Support Information:
All of the Products Trail Explorers offers have some type of manufacturer warranty, these warranties are specific and unique from each manufacturer, if you ever have the need for warranty service or technical support for your item, please contact the manufacturer, and of course let us know any problems you may have as we may be able to help expedite your issue with the Manufacturer. Below is a list of manufacturers and links to their policies.
National Geographic Maps
210 Beaver Brook Canyon Road
Evergreen, CO 80439
Leatherman Tool Group, Inc.
12106 NE Ainsworth Cir.
Portland, Oregon 97220
Phone: (503) 253-7826
Toll Free: (800) 847-8665
Fax: (503) 253-7830
2290 Eastman Ave. Suite 109,
Ventura, CA 93003
Toll Free: 800-483-8422 (Inside the U.S.A. and Canada)
1545 South 1100 East #3
Salt Lake City UT 84105
Toll Free: +1 888 450-4922
J. L. DARLING CORPORATION
2614 PACIFIC HWY. E.
TACOMA, WA 98424
(253)922-5000 - FAX (253) 922-5300
Fisher Space Pen Co.
Boulder City, NV 89005
United States of America
Gerber Legendary Blades
14200 SW 72nd Avenue
Portland, OR 97224
2255 Brunton Court
Riverton, WY 82501 USA
For Technical Questions: